Last Updated: 6 November 2026

At Grihaara, your satisfaction matters to us. We want you to feel confident every time you shop with us. If something isn't right with your purchase, we're here to help.

Please read our Return and Refund Policy below to understand how returns, replacements, exchanges, and refunds are handled.

1. Return Eligibility Criteria

We accept return requests for eligible products under the following circumstances:

• You received a damaged or defective product.
• You received an incorrect or different product from what you ordered.
• The product is materially different from its description on our website.
• The product has missing parts or accessories that were included in the product listing.
• Other circumstances where a return or refund is required under applicable consumer protection laws.

To qualify for a standard return, where applicable:

• The product must be unused and in its original condition.
• Original packaging, tags, accessories, and labels should be included, where reasonably possible.
• Proof of purchase or a valid order number must be provided.
• The return request must be submitted within the specified return period.

Products must not be damaged due to misuse, improper handling, or accidental damage after delivery.

Nothing in this policy limits your statutory rights under Indian law.

2. Return Timeline

Customers must submit a return request within 7 DAYS of receiving their order.

To initiate a return:

1. Email us at trishabose2@gmail.com
2. Mention your order number and reason for requesting a return.
3. Share clear photographs or videos of the product if it is damaged, defective, or incorrect.
4. Our support team will review your request and provide the next steps.

Please do not send products back without receiving return instructions from our team.

Once your request is approved, the product should be handed over or shipped within 3 DAYS, as instructed.

3. Refund Process and Timing

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

If approved:

• Refunds will generally be issued to the original payment method wherever possible.
• For Cash on Delivery orders, refunds will be processed through [BANK TRANSFER/UPI/OTHER METHOD].
• Approved refunds will be initiated within 5-7 business days.
• The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

Any applicable refund will be processed in accordance with Indian consumer protection laws.

Shipping charges will be refunded wherever required by applicable law or where the return is due to our error, a defective product, or another eligible circumstance.

We will communicate the refund status to you once it has been processed.

4. Exchange Options

We want you to receive a product you genuinely love.

Depending on product availability, we may offer an exchange for:

• A replacement of the same product.
• Another available product of equivalent value, where agreed.
• A refund where an exchange or replacement is unavailable or required under applicable law.

To request an exchange, contact us within 2 DAYS of receiving your order at trishabose2@gmail.com.

All exchanges are subject to product availability and applicable return eligibility conditions.

5. Damaged, Defective, or Incorrect Products

We take product quality seriously and want every order to reach you in good condition.

If you receive a damaged, defective, incomplete, or incorrect product:

• Contact us within 2 DAYS of delivery.
• Include your order number.
• Share clear photographs or videos showing the issue.
• Keep the original packaging until the matter is resolved, if possible.

Our team will review your request and arrange an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Where the issue is our responsibility, we will bear the reasonable return or replacement shipping costs.

We will not deny an otherwise valid claim solely because an unboxing video is unavailable.

6. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, subject to applicable law.

These may include:

• Personalised or customised products.
• Products made specifically to customer specifications.
• Items clearly marked as non-returnable before purchase.
• Products damaged due to misuse, negligence, or improper handling after delivery.
• Products returned without essential components or accessories, where their absence prevents a fair assessment.

However, this section does not exclude returns, replacements, or refunds for defective, damaged, incorrect, misrepresented, or otherwise legally eligible products.

7. Return Shipping Costs

Return shipping costs will be handled fairly.

• Damaged or defective products: GRIHAARA will bear the reasonable return shipping costs.
• Incorrect products delivered: GRIHAARA will arrange or cover the reasonable return shipping costs.
• Change-of-mind returns, if accepted: The customer may be responsible for return shipping costs of 49 rupees.
• Exchange requests: Shipping charges will be PAID BY STORE.

We will communicate any applicable charges before a return or exchange is arranged.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at trishabose2@gmail.com.

Orders that have not been processed or dispatched may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible through our standard process. However, any cancellation rights available under applicable law will remain unaffected.

If a cancellation is approved after payment, the applicable refund will be initiated within 5-7 business days.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please get in touch with our support team.

Store Name: GRIHAARA
Email Address: trishabose2@gmail.com, vaibhavshaw028@gmail.com
Phone Number: 9775189654
Business Address: 1/345 MOHISHILA COLONY CHAKRABORTY MORE NEAR SITALA KALI MANDIR, ASANSOL-713303, PASCHIM BARDHAMAN, ASANSOL
Website: www.grihaara.in
Customer Support Hours: 9:00AM -8:00PM

We aim to respond to return and refund enquiries within 5-7 BUSINESS DAYS.

At GRIHAARA, we believe trust is built through honest service, thoughtful care, and a positive shopping experience. Thank you for choosing us!