Last Updated: 6 NOVEMBER 2026

At GRIHAARA, we want your shopping experience to be smooth and hassle-free, right from placing your order to receiving it at your doorstep. This Shipping Policy explains how we process, dispatch, and deliver your purchases.

1. Shipping Methods Available

We offer shipping through trusted courier and logistics partners to ensure your orders reach you safely.

Available shipping methods may include:

• Standard Shipping: Delivery through our regular courier partners.
• Express Shipping: Faster delivery, where available.
• Third-Party Fulfilment: Some products may be shipped directly from our suppliers or fulfilment partners.

Available shipping options will be displayed at checkout, depending on your delivery location and product availability.

2. Delivery Timeframes

Our estimated delivery timelines are:

• Order Processing Time: 1-3 business days.
• Standard Delivery: 5-8 BUSINESS DAYS after dispatch.
• Express Delivery: 3-5 BUSINESS DAYS after dispatch, where available.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

Remote locations may require additional delivery time.

Please note that delivery estimates are not guaranteed dates.

3. Shipping Costs

Shipping charges are calculated based on the delivery location, order value, product weight, and selected shipping method, where applicable.

Our shipping charges are as follows:

• Standard Shipping: FREE
• Express Shipping: 49
• Free Shipping: Available on orders above 999, if applicable.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

We do not charge hidden shipping fees.

4. Order Processing Time

Orders are generally processed within 24-48 business days after successful payment confirmation or order verification.

Please keep in mind:

• Orders placed on Sundays or public holidays may be processed on the next business day.
• Processing time is separate from the delivery timeframe.
• During sales, festive seasons, or high-demand periods, processing may take slightly longer.
• Orders may require additional verification before dispatch.

Once your order has been dispatched, you will receive a confirmation and tracking details wherever available.

5. Tracking Information

We want you to stay updated about your purchase.

Once your order is shipped:

• You will receive a shipping confirmation via [EMAIL/SMS/WHATSAPP].
• A tracking number and tracking link will be shared where available.
• You can use the tracking link to check your shipment status.

Please allow [24-48 HOURS] after dispatch for tracking information to become active.

If you have not received your tracking details within 48 hrs, please contact us at trishabose2@gmail.com.

6. Delivery Issues and Delays

While we work with trusted delivery partners, occasional delays or delivery issues may occur.

These may include:

• Incorrect or incomplete shipping addresses.
• Customer unavailable at the time of delivery.
• Courier service delays.
• Weather conditions or natural disruptions.
• Public holidays or regional restrictions.
• Unexpected logistical or operational issues.

If your order is delayed, marked as delivered but not received, damaged during transit, or appears to be lost, please contact us.

Customer Support Details:

• Email: [CUSTOMER SUPPORT EMAIL]
• Phone: [CONTACT NUMBER]
• Support Hours: [BUSINESS HOURS]

Please provide your order number and relevant details so that we can investigate the issue with our delivery partner and assist you.

If a product arrives damaged, please notify us within [REPORTING TIMEFRAME] and share photographs or an unboxing video, if available. We will review your request in accordance with our Return and Refund Policy and applicable law.

7. International Shipping

Currently, we [DO / DO NOT] offer international shipping.

If international shipping is available:

• Delivery timelines will depend on the destination country and shipping method.
• International shipping charges will be displayed at checkout or communicated before order confirmation.
• Customs duties, import taxes, and other destination-country charges may apply.
• Customers are responsible for applicable customs charges unless otherwise stated.
• International deliveries may experience additional delays due to customs clearance.

If international shipping is not available:

We currently deliver only within India. International shipping may be introduced in the future.

8. Shipping Address and Order Accuracy

Customers are responsible for providing accurate and complete delivery information during checkout.

Please double-check your name, phone number, postal code, and shipping address before placing an order.

If you need to update your delivery details, contact us as soon as possible at trishabose2@gmail.com.

We may not be able to change the shipping address once an order has been dispatched.

9. Contact Us

If you have any questions about shipping, delivery, or your order, we are happy to help.

Store Name: GRIHAARA
Email: trishabose2@gmail.com
Phone: 9775189654
Business Address: ASANSOL, WEST BENGAL
Website: www.grihaara.in

Thank you for shopping with GRIHAARA. We appreciate your trust and look forward to delivering something beautiful to your home!