Terms of service

Last updated: 6 NOVEMBER 2026

Welcome to GRIHAARA! These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms.

Please read them carefully before using our store. If you do not agree with these Terms, please do not use our website.

1. About Our Store

Grihaara is an online store offering thoughtfully curated home décor, lifestyle products, and related accessories.

Our store is operated by:

  • Business/Legal Name: GRIHAARA
  • Store Name: GRIHAARA
  • Registered/Business Address: ASANSOL-713303, PASCHIM BARDHAMAN, ASANSOL
  • Email: trishabose2@gmail.com
  • Phone: 9775189654
  • Website: www.grihaara.in

We reserve the right to update our product range, website features, and services from time to time.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable Indian law.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.
  • You will not misuse our website or interfere with its proper functioning.

If you are under 18 years of age, you may use our website only with the involvement and supervision of a parent or legal guardian, as applicable.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, prices, and other details displayed on our website are accurate.

However:

  • Actual product colours may vary slightly depending on your screen and device settings.
  • Minor variations in colour, texture, finish, or appearance may occur, particularly with handcrafted or naturally finished products.
  • Product photographs are intended to represent the actual products as accurately as reasonably possible.
  • Product dimensions, materials, features, and specifications will be provided wherever available.

Such variations will not excuse a product from meeting its description or applicable legal standards.

We reserve the right to update product descriptions, discontinue products, or correct genuine listing errors.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

  • Prices may include applicable taxes where indicated.
  • Shipping charges and any additional fees will be displayed before checkout, wherever applicable.
  • Prices and promotional offers may change without prior notice, but changes will not affect an order already accepted, except where a genuine error or legal requirement applies.
  • Orders must be paid for using the payment methods available at checkout.
  • Payments are processed through third-party payment service providers.

We do not collect or directly store your complete card details or banking passwords.

If Cash on Delivery (COD) is available, additional terms or restrictions may apply and will be communicated during checkout.

5. Orders and Order Acceptance

When you place an order, you will receive an order confirmation or acknowledgement.

Please note that an order acknowledgement does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse or cancel an order in circumstances such as:

  • The product is unavailable.
  • There is a genuine pricing or listing error.
  • Payment authorisation fails.
  • We suspect fraudulent activity or misuse of our services.
  • Delivery to the provided address is not reasonably possible.
  • A legal or regulatory requirement prevents fulfilment.

If we cancel an order after receiving payment, we will initiate a refund through the applicable payment method, subject to the payment provider's processing timelines.

We may contact you to verify order details before processing an order.

6. Shipping and Delivery

We aim to deliver your purchases safely and within the estimated delivery period displayed at checkout or communicated to you.

Our shipping terms include:

  • Orders will be dispatched after successful payment confirmation or order verification, as applicable.
  • Delivery timelines are estimates and may vary depending on location, product availability, logistics, weather, and other circumstances.
  • Customers must provide accurate shipping details and an accessible contact number.
  • Customers should ensure that someone is available to receive the delivery.
  • Tracking information will be shared where available.

Third-party fulfilment and dropshipping

Some products may be fulfilled and shipped directly by our suppliers or fulfilment partners. This means the parcel may be dispatched from a supplier's warehouse rather than our own premises.

Regardless of the fulfilment arrangement, GRIHAARA remains responsible for handling customer enquiries and addressing order-related issues in accordance with applicable law.

We will not be responsible for delays beyond our reasonable control, but we will make reasonable efforts to assist customers in resolving delivery issues.

7. Cancellations

Customers may request cancellation by contacting us at trishabose2@gmail.com or through CANCELLATION CONTACT METHOD. 

  • Cancellation requests should be submitted as early as possible.
  • Orders that have not been processed or dispatched may be eligible for cancellation.
  • Once an order has been dispatched or handed over to a shipping partner, cancellation may no longer be possible through our standard process.
  • If an order is successfully cancelled after payment, the applicable refund will be initiated.

Nothing in this section limits any cancellation or refund rights available to customers under applicable law.

8. Returns, Replacements and Refunds

We want you to be happy with your purchase.

Our return, replacement, and refund procedures are explained in our separate Return and Refund Policy, available at:

www.grihaara.in

Please review that policy before placing an order.

Depending on the circumstances and applicable law, customers may be eligible for a return, replacement, or refund in cases involving:

  • Damaged products.
  • Defective or faulty products.
  • Incorrect products received.
  • Products that materially differ from their description.
  • Other situations covered by our return policy or applicable consumer law.

Customers should contact us at trishabose2@gmail.com with their order number and relevant photographs or supporting details, where appropriate.

We will review requests fairly and communicate the next steps.

Our policies do not exclude or restrict consumer rights and remedies available under Indian law.

9. Customer Responsibilities

When using our website, you agree:

  • To provide accurate personal, billing, and delivery information.
  • Not to use false payment details or engage in fraudulent transactions.
  • Not to attempt unauthorised access to our website or systems.
  • Not to upload harmful software, malicious code, or misleading content.
  • Not to copy, misuse, or reproduce our website content without permission.
  • Not to use our website for illegal or unauthorised activities.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

10. Intellectual Property

All content displayed on our website, including:

  • Brand name and logo.
  • Product photographs and images.
  • Website design and layout.
  • Written descriptions and graphics.
  • Marketing material and other original content.

is owned by GRIHAARA, its licensors, or the respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission from the relevant rights holder.

11. Third-Party Services and Links

Our website may use third-party services, including:

  • Shopify for website hosting and e-commerce functionality.
  • Payment gateways for processing transactions.
  • Shipping and logistics partners for product delivery.
  • Analytics and marketing services, where enabled.

We may also provide links to external websites.

These third-party services operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services, except to the extent required under applicable law.

Your use of such services may be subject to additional terms and conditions.

12. Limitation of Liability

We take reasonable steps to provide accurate product information, secure transactions, and reliable customer support.

To the extent permitted by applicable law, GRIHAARA will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

However, nothing in these Terms shall:

  • Exclude liability that cannot legally be excluded.
  • Restrict statutory consumer rights.
  • Exempt us from responsibility for our own legally actionable conduct.
  • Limit remedies available to customers under applicable Indian law.

13. Privacy and Personal Information

Your privacy is important to us.

Our collection, use, storage, and processing of personal information are explained in our Privacy Policy, available at:

www.grihaara.in

By using our website, you acknowledge that you have read our Privacy Policy. Where required by law, we will obtain your consent for the relevant processing activities.

14. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, website, products, or applicable laws.

Updated Terms will be published on this page with a revised "Last updated" date.

Your continued use of our website after an update does not override any consent or notice requirements imposed by applicable law.

15. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Any disputes arising in connection with these Terms will be subject to the jurisdiction of the competent courts in ASANSOL WEST BENGAL, subject to applicable consumer protection laws and the jurisdiction of consumer commissions.

Nothing in this section prevents customers from exercising their statutory rights or approaching an appropriate consumer dispute redressal forum.

16. Contact and Grievance Redressal

If you have any questions, concerns, or complaints regarding these Terms, your order, or our services, please contact us.

Store Name: GRIHAARA
Legal Business Name: GRIHAARA
Email Address: trishabose2@gmail.com
Phone Number: 9775189654

Grievance Officer: TRISHA BOSE
Designation: FOUNDER
Grievance Email:trishabose2@gmail.com
Contact Number: 9775189654

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, in accordance with applicable requirements.

Thank you for choosing GRIHAARA.

We appreciate your trust and look forward to making your shopping experience a pleasant one.